1. Terms and Conditions
The following shall apply in the event a Dream11 Super Smash match (“Match”) is not completed.
A Dream11 Super Smash Match will be deemed to be completed if a total of 15 overs are bowled or a result is achieved in accordance with the Laws of Cricket.
Where a Match is scheduled to be played as part of a ‘double header’, entry to the first Match is included without additional charge. Therefore, no refund or replacement ticket will be provided on the basis that the first Match is not completed.
Refunds will be provided on the following basis:
Dream11 Super Smash
|
Extent of Play |
Refund Entitlement |
|
Fewer than a total of five (5) overs are completed, without a result |
100% refund* |
|
Between five (5) and fourteen (14) overs in total are completed, without a result |
50% refund* |
|
A total of fifteen (15) or more overs are completed, without a result |
No refund |
|
A result is achieved (irrespective of the number of overs completed) |
No refund |
3. Refund Process
In order to obtain a refund, email the ticketing provider with full ticket transaction and contact details. If the credit card you used to purchase has expired, please make a note of this in the email so a representative can contact you for new details. If you purchased at an agency using EFTPOS or cash then please provide bank details so they can refund you directly. Please do not provide credit card details in emails. Tickets must be received within 30 days of the date the Match was scheduled to be played.
The ticketing provider will endeavour to process refunds in accordance with the following timescales:
When entitled to a 100% refund, these will be processed within 10 business days.
When entitled to a partial refund, these will be processed within 15 business days.
Timing may vary with high volumes and will be communicated by the ticketing provider upon receipt of your request.
Any tickets received by the ticketing provider outside the period specified above will not be eligible for any refund and no responsibility will be accepted by the ticketing provider.
ADMISSION TO ANY EVENT IS SUBJECT TO THE SELLER'S AND THE VENUE'S TERMS OF ADMISSION.
